Complaints

We deal with complaints against REC members through the REC’s Complaints and Disciplinary Procedure.

We deal with complaints against REC members through the REC’s Complaints and Disciplinary Procedure.

If you have a complaint about an REC member, please raise it directly with them through their own complaints procedure first. If their response does not resolve the issue, you can then submit the complaint to us, and we can deal with it through the REC's Complaints and Disciplinary Procedure.

Step by step guide for making a complaint against an REC member, or about the REC.

Understand the types of complaint that we can and can’t investigate.

What to expect if a complaint has been made against your agency.

Matters not dealt with under the REC Complaints and Disciplinary Procedure

REC complaints and disciplinary procedure

Everything you need to know about how the REC deals with complaints against members

Download the guide

Find out more

All REC corporate members must pass a compliance assessment every two years to join and stay in REC membership, which covers industry legislation plus the REC's Code of Professional Practice.

Our Code helps recruiters get it right. It goes further than the legal obligations and makes sure you are always acting ethically.

If you are displaying the REC logo, it's a sign of quality. It tells candidates and clients that you have passed our compliance assessment and adhere to our Code.

We've honed our audit over many years to give you absolute certainty when it comes to client and candidate services, staff development, diversity & inclusion. We also offer a specialist audit for education agencies.

Complaints

Making a complaint

FAQs

Guidance for members

Legal Factsheet

REC complaints and disciplinary procedure

Find out more

REC compliance assessment

REC Code of Professional Practice

REC Audited